Terms and Conditions

You and your travelling companions are deemed to have read, understood and accepted the following Terms and Conditions. EU Holidays Pte Ltd shall be referred to as “the Company” in the following:

1. RESERVATION, DEPOSIT & FULL PAYMENT  
1.1 If your minimum deposit is less than the required amount, kindly top up the difference within the next two (2) days. 

1.2 Payment of deposit does not constitute confirmation of the tour. All group tours are subject to a minimum group size (as determined by the Company) in order for the confirmation to be effected and for the departure to be finalised.  
1.3 Full payment is required no later than twenty-one (21) days prior to departure. In case of tours in peak season, full payment must be made one month before departure. If full payment is not received by the stipulated deadline, the Company reserves the right to forfeit the deposit and cancel the reservation. In such an event, the cancellation fee as stated in Section 2 is payable by the Customer. 
1.4 By making deposit and balance payment, it is deemed that you have read, understood and accepted the Tour Booking Terms and Conditions in the booking form. 
1.5 The Company reserves the right to request for a top-up on initial deposit for immediate issuance of air tickets, to avoid incurring additional surcharges.

1.6 Customers must top-up the deposits for ticket issuance as and when the air-tickets are required to be issued by the airlines at the stipulated dateline without prior notice. Failure to do so, the Company has the right to cancel the tour and the deposit will be forfeited.
1.7 Any amendment within fourteen (14) days or after tickets have been issued, the amendment fee would be the same as the cancellation fee as stipulated in the Terms and Conditions.

2. CANCELLATION BY THE CUSTOMER  
2.1 Cancellation of booking must be made in writing or in person to avoid any misunderstanding.  
2.2 The following cancellation fees apply once any group tour package booking is made:
 

2.3 The above cancellation fees apply if the air-tickets are not issued. If the air-tickets are issued, the value of the air-tickets will be added onto the cancellation fees. The Company reserves the right to issue air-tickets without prior notice. If the deposit amount is insufficient to cover the cancellation fee, the Customer must pay for the difference. 
2.4 ‘Working days’ refer to Mondays to Fridays, excluding public holidays.
2.5 For Free and Easy packages, administrative fees and / or minimum one (1) night hotel rate will be imposed for those travel documents not issued. Upon issuance of travel documents, changes will not be allowed and have no refund value. 
2.6 For any cancellation of one customer in a twin/double sharing room, the other customer sharing the same room will need to top up an additional single supplement charge, unless the customer who cancelled had paid the full tour fare and taxes as the cancellation fee.
 
3. CANCELLATION BY THE COMPANY  
3.1 The Company acts as an agent for service suppliers. After deposit or full payment has been made, all arrangements are still subject to final confirmation by service suppliers. At times due to low subscription for a group tour, the Company may choose to cancel the entire tour fourteen (14) days prior to departure.  
3.2 The Company shall also not be held liable for any contingent costs incurred by the Customer arising from the cancellation. 
3.3. The Company may recommend alternative tours either to the same destination or other tours, based on the current tour fare of that cancellation period. All prior special discounts given will be not extended for the alternative tours. Should the Customer decide not to accept the alternatives, a full refund on the amount paid by the Customer will be made accordingly by the Company without further obligation or liabilities on the part of the Company and that the Customer shall be deemed to have agreed to release the Company from all liabilities or damages in connection with the cancellation. There shall be no claim for inconvenience, loss of leave and transportation cost due to the cancellation of tour. 
 
4. REFUND POLICY  
4.1 No refunds will be made with respect to accommodation, meals, sightseeing tours or any other services included in the tour fare but not utilised by the Customer, either in part or full, or when the Customer amends, cancels or otherwise changes any arrangements after commencement of the tour.  
4.2 All refunds will be made within fourteen (14) working days in a form of cheque. For credit card payments, refunds will be made through the credit card company.  
4.3 Air tickets with refund value will only be refunded to Customers within fourteen (14) working days after the respective airlines have refunded to the Company. The standard processing period for air-ticket refunds vary from three (3) to six (6) months (subject to individual airlines). However, Group and Promotional tickets are non-refundable.
4.4 During peak period, the refund process may be longer due to increase in transactions.  
 
5. AMENDMENT TO BOOKINGS (REQUESTED BY PASSENGERS)  
5.1 For any changes in departure date or tour type, cancellation fees apply as listed under Section 2 on Cancellation by the Customer.  
5.2 For every request made regardless of whether any previous amendment was confirmed by airlines, hotel or otherwise, there will be a minimum fee of $250.00 per person per amendment. This does not include any other fees imposed by the airlines, ground operator or hotel. 
5.3 A postponement of tour by the Customer for any reason is considered as cancellation. Under such circumstances, the above Cancellation Policies will apply accordingly. 
5.4 Any changes made by the Customer to the existing booking must be in writing or in person at least fourteen (14) days before the tour, after which strictly NO amendments are allowed, or cancellation fee applies. 
5.5 Any replacement or change of passengers will be considered as a cancellation and not an amendment. This term is applicable to all cases, including but not restricted to medical and pregnancy cases. 
 
6. AMENDMENT TO TOUR ITINERARY BY COMPANY
The Company makes reasonable effort to avoid changes in the itinerary. However, the Company reserves the right to make minor changes at any time due to unforeseen circumstances, especially during peak periods or in the event of other circumstances beyond our control. 
 
7. EXTENSION OF STAY / DEVIATION  
7.1 Extension of stay may be permitted at the end of tour, subject to the restriction of the air ticket, seat availability and hotel confirmation prior to the commencement of the tour. All requests must be made before issuance of air tickets. If the extension of stay / deviation is unable to be confirmed three (3) weeks prior to the group’s departure date, the passenger is deemed to stick to the original tour schedule. In the event that the original schedule has been changed by the Company, any extra cost will be borne by the Customer. 
7.2 Cancellation fee is also applicable if the Customer cancels the booking because the extension / deviation is unable to be confirmed prior to departure. 
7.3 Extension of stay / deviation will be at the Customer’s own expense and transfer to the airport will not be provided.  
7.4 It is the Customer’s responsibility to hold firm confirmation of their return flight and to re-confirm their flight 72 hours prior to their return date. 
7.5 The air ticket issued is a special ticket, restricted to the specific airline only. It is non-negotiable, non-endorsable, non-reissuable, non-refundable & non-reroutable. Any alteration in routing or dates by the Customer is solely at his/her own risk. The Company and its associated agents will not be held responsible for any inconvenience caused and extra expenses incurred. No refunds will be made for any unused air ticket, accommodation, meals, or sightseeing in part or full.    
 
8 TRAVEL DOCUMENTS, TRAVEL INSURANCE & TRAVEL VOUCHERS  
8.1 Passport and other Travel Documents 
It is the Customer’s sole responsibility to ensure that he/she has a valid passport with minimum six (6) months validity from the date of scheduled return to Singapore, as well as the necessary visas, vaccinations, health certificates and all necessary travel documents as required by various government authorities of the destinations of travel. 
8.2 Visa  
The Customer may seek advice from the Company on visa application; however, it is the Customer’s own responsibility to obtain a valid visa.   
8.2.1 If for any reason, application for visa or exit permit is rejected, full refund minus a $250.00 administrative fee (excluding visa application fees paid to the respective embassies) will be made if the result of the rejection is submitted to the Company at least forty five (45) days prior to departure. If less than forty-five (45) days’ notice is given, relevant cancellation fees as stated under the section Cancellation by the Customer will be applied. 
8.2.2 It is the Customer’s responsibility to check that multi-entry Visas have the correct entry dates and destinations before travelling. Please be aware that for some itineraries you may travel through a country without making an overnight stop but you will still require a Visa to enter/exit the country.
8.2.3 In consideration of the interests of other passengers in the same group, the Company strongly discourages all passengers from applying for Visa Upon Arrival at the destination country. The Company takes no responsibility for being unable to wait for passengers who apply for Visa Upon Arrival at the Customs.  
8.2.4 The Company will not be responsible for any expenses, reimbursement or refund of the tour fare if the Customer is deported or refused entry by immigration authorities on the tour for whatever reasons, including improper travel documents, quarantine, custom regulations, possession of unlawful items or irregularities that may cause harm or damage to person or property.  
8.2.5 For non-Singapore passport holders, please request for the Company to check on Visa requirements. The Company renders assistance in Visa application wherever possible. The Company cannot, however, guarantee the approval of Visa applications. This service is subject to (auxiliary) fees. Please check with the Company on the amount. 
8.3 Travel Insurance
8.3.1 Arrangement of travel insurance coverage is strongly recommended with respect to unforeseen circumstances such as flight cancellation, trip cancellation, loss of deposit, baggage, personal accident, injury, illness, etc. Under no circumstances shall the Company be construed as a carrier under a contract for safe carriage of the Customer or his/her baggage and other personal belongings.  
8.3.2 The Company shall not be responsible for any loss or damage in relation to flight cancellation, trip cancellation, loss of personal baggage, accidents, injuries and illness.  
8.3.3 Should there be any amendment to the date and duration of travel, it is the Customer’s responsibility to inform the travel insurance company to amend the date and duration of the insurance coverage.  
8.3.4 The Company will be happy to assist in the enquiries of any travel insurance and related matters.  
8.4 Travel Vouchers
The Company issues travel vouchers from time to time as part of its promotional activities. The Terms and Conditions for the redemption of travel vouchers are clearly spelt out in the appropriate documents and shall be binding on the Customer. 
 
9. GENERAL MATTERS RELATING TO TOURS  
9.1 Accommodation  
ACCOMMODATION IS AS SPECIFIED IN THE TOUR BROCHURE / ITINERARY / TOUR BOOKING FORM. IN THE EVENT THE SPECIFIED ACCOMMODATION IS NOT AVAILABLE, EVERY EFFORT WILL BE MADE TO SCOUT FOR AN ALTERNATIVE IN ANOTHER ACCOMMODATION OF SIMILAR STANDARD. HOTEL ROOM SIZES, FACILITIES AND SERVICES MAY VARY IN DIFFERENT COUNTRY. ACCOMMODATION FOR ADULTS IS BASED ON TWIN-SHARE, DOUBLE OR TRIPLE-SHARE ROOMS. DIFFERENT ROOM TYPE MIGHT NOT BE ON THE SAME LEVEL. SINGLE ROOM OCCUPANCY COMES WITH AN ADDITIONAL COST.
9.1.1 Room size is generally slightly smaller than what you may be used to. Space is precious commodity in Europe and especially in its busiest cities. Many of the buildings will have been in existence for hundreds of years and were not built with the modern traveller in mind. The upside is that they are usually in excellent locations and have a fascinating story to tell.
9.1.2 Bed sizes may also differ. In Europe, King and Queen-sized beds are very rare. Here, double beds are the norm and you may often find that a double room consists of two twin beds pushed together instead of a full bed, made up with one set of linen. You may also find that twin beds will be placed very close together.
9.1.3 A triple room is the same size as a twin-share room. The third bed is always a roll-away bed or sofa bed added into the room. As a result, you may feel that the room is very cramped and small.
9.1.4 Europeans are very socially and environmentally conscious, especially about air-conditioning in Europe. During autumn and winter seasons, the central air-conditioning will be switched off in the hotel rooms. So, do not expect that the air-conditioning will be switched on in the room. You may open the windows to let cold air in, where possible.
9.2 Special Request
If there are any requests regarding special meals, dietary requirements, adjoining rooms, flight seating arrangement and so on, please inform the Company upon booking. However, such requests are strictly subject to confirmation and availability by the airlines/hotels. There are no halal meals on tour.
9.3 Baggage
The Customer is usually allowed check-in baggage not exceeding twenty (20) kilograms. Only one piece of hand-luggage not exceeding seven (7) kilograms is allowed on board the aircraft. Excess baggage charges must be borne by the Customer and are subject to individual airlines’ company policy.
9.4 Meals
9.4.1 Meals, including meals served on flights, are as indicated in the tour brochure / itinerary / tour booking form. In the event where in-flight meals are not served due to whatever reasons, there shall be no refund or replacement. 
9.4.2 You and your travelling companions will generally dine together at a designated time. Table will often vary in size and free seating enables you to dine with family members or new travelling companions each evening. A breakfast buffet is included daily and will reflect the local regions’ tastes and culture. Very occasionally, an early departure may result in a light breakfast box for you to take away if applicable. Lunches are sometimes included but are usually an opportunity for the guest to enjoy some free time to visit a local café, bar or restaurant and eat where the locals do. Your tour manager will be able to provide you with a range of options to suit all tastes and preferences.
9.5 Seat Rotation
For the convenience of all members of the group, passengers may be requested to rotate their seating arrangements on the coach during the period of the tour. Please cooperate when requested to do so by the tour manager / tour leader / guide.   
9.6 Motor-coach
For selected itineraries with Wi-Fi on coach using 3G mobile network, it means that the connection is slower than standard broadband and at times may not be available. It is good for checking emails, web browsing and updating social media accounts, but less so for streaming videos or large photo uploads.
9.7 Single Room Supplement   
Please note that customers paying for single room occupancy supplement charge will be allocated a single room. The single room supplement charge as indicated in the booking form applies. Hotels will try their best to upgrade twin/double room for guests who opt for single room occupancy, but this may not be possible in the event when hotel occupancy rate is high.
9.8    Suggested Excursion
Optional list may be subject to change, depending on the time you are travelling or local circumstances including weather and days of the week. Further information will be provided by your Tour Manager / Guides during the tour.
9.9 Flights
The tour group might be comprised of flights on different airlines, so the Tour Manager may not be on the same flight as the group. If the group is not on the same flight as the Tour Manager, the group will have to proceed to transit on their own. There will be a check-in staff at Singapore Changi Airport to assist the group to check in if the Tour Manager is not flying together.
 
10.  PRICING POLICIES
10.1 Tour Fare Includes
Return economy class group tour air ticket, local transport, accommodation, admission fees, meals and sightseeing programme as stipulated in the tour brochure / itinerary / tour booking form. 
10.2 Tour Fare Excludes  
Airport taxes, airport security taxes, airline insurance surcharges, fuel taxes, visa fees, travel insurance, customs user fees as specified by the airlines and airport authorities; local transfer not stated in the itinerary (e.g. free & easy, deviation), laundry, excess baggage charges, beverages, room services, gratuities to drivers and tour managers / local guides and tips to hotel porters (if any); and personal expenses. Please refer to the Company for visa fees, gratuities to drivers and tour managers / local guides, and tips to hotel porters. 
10.3 Cancellation Fee 
For Clause 2 – Cancellation By The Customer – tour fare refers to the selling tour fare plus airport taxes, airport security taxes, airline insurance surcharges and fuel taxes. 
10.4 Child Fare 
Child fare is applicable to children below twelve (12) years old on the scheduled date of departure & departure date from Singapore. The child fare is based on a twin-sharing accommodation with two adults and no additional bed will be provided. A surcharge will be imposed where an extra bed is required for the child or where the child occupies a room with only one adult. 
10.5 Mode of Payment 
Payment may be made in cash, by NETS, PAYNOW, AXS, cheques or credit cards. Cheques will only be accepted if presented to the Company at least seven (7) working days before scheduled tour departure. Credit card payment may incur additional surcharge for special promotion packages, you may refer to our staff for confirmation. Overseas Bank transfer may incur additional surcharge and to be borne by the Customer.
 
11.  RESPONSIBILITY
11.1 The Company acts as an agent for the carriers, transportation companies, hotels and other principals of the tour packages. The Company accepts no responsibility for any injuries, losses, damages, accidents, flight cancellations, delays, theft, quarantine, customs regulations, strikes, weather hazards, political unrest, changes in itineraries, deportation or refusal of entry by Immigration Authorities resulting from improper travel documents, possession of unlawful items or irregularities that may cause damage to person or property. Any losses and/or expenses incurred are the responsibility of the passenger. Ensuring all proper travel documentation is in place is the sole responsibility of the Customer.  
11.2 The failure of the Customer to follow reasonable instructions, including but not limited to check-in and check-out places or times or other cause and the losses and/or expenses resulting therefore shall be borne by the Customer.  
11.3 The Company reserves the right to:  
11.3.1 Alter tour itineraries, travel arrangements, accommodation due to unforeseen changes.  
11.3.2 Cancel any reservations prior to departure for reasons, including but not limited to insufficient number of participants. The Company will recommend alternative tours, preferably to the same destination or to other destinations. Should the Customer decide not to accept the alternatives, the deposit or tour fare is to be refunded without further obligation on the part of the Company, upon the Customer’s surrender to the Company of all documents issued by the Company for the purpose of the tour package. 
11.3.3 Require any individual to withdraw from the tour if it is deemed that his/her behaviour is detrimental to or incompatible with the health, safety, interests, harmony and welfare of the other tour participants and the tour group as a whole. Under such circumstances, the Company shall be under no liability thereafter to any such person.  
11.3.4 To specify the language in which the tour guide will conduct commentary in.  
11.4 No tour guides, tour managers, tour leaders or other employees or agents of the Company are authorised to commit the Company to any liability and the Company shall not be bound by any statement or representation unless it is in writing and signed by a Management Executive of the Company.  
11.5 All verbal agreements must be stated in writing and duly signed by the Manager.
11.6 The Company reserves the right to take photographs and videos of the Customer while he/she is on tour with the Company, to be used for advertising in brochures or publicity materials without obtaining any further consent from the Customer.  
11.7 All tour fares for the respective tour packages are correct at the time of reservation. The Company reserves the right to revise the tour fares and to determine the date of commencement of such revised tour fares.  
 
12.  COMPLAINT & CLAIM  
Should you encounter a problem during your tour, kindly inform the EU Holidays Tour Manager or local supplier immediately, who will try to make things right. If the matter was not resolved locally, please submit a feedback to EU Holidays in writing within seven (7) days from the date of return. It is important to provide us the information quickly. Please quote your booking reference number and all relevant information. Failure to follow this procedure may delay or deny us the opportunity to investigate and rectify the problem, which may affect the way your complaint is dealt with and your rights under this contract.
 
13.  MISCELLANEOUS  
The Company reserves the right to change, amend, insert or delete any Tour Booking Terms and Conditions contained within this document, as the case may be, without prior notice. The Tour Booking Terms and Conditions complement those Terms and Conditions contained in the relevant documents provided by third (3^rd) party service providers such as airlines or cruise tickets, hotel check-ins etc.

This Privacy & Data Protection Policy sets out the basis upon which EU Holidays Pte Ltd and our associated companies (collectively referred to herein as “the Companies”, “us”, “we” or “our”) may collect, use, disclose, transfer and store your Personal Information (as defined below) in compliance with the provisions of the Personal Data Protection Act 2012 of Singapore (“PDPA”). We are committed to protecting your privacy

This Policy applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes

You agree and consent to us as well as to our service providers and third parties to collect, use, disclose and retain your personal data in the manner set forth in this policy. This Privacy & Data Protection Policy supplements but does not supersede nor replace any other consent which you may have previously provided to us nor does it affect any right that we may have at law in connection with the collection, use, disclosure and/or retention of your Personal Data. 

From time to time, we may update this Privacy & Data Protection Policy in order to be consistent with developments and regulatory changes. Should any revision(s) be made to this policy, updates will be published on our website (WWW.EUHOLIDAYS.COM.SG/PRIVACY). Subject to your legal rights in Singapore, the prevailing terms of this policy shall apply.

This Privacy & Data Protection Policy forms part of the terms and conditions governing your relationship with us and shall be read in conjunction with such terms and conditions (“Terms and Conditions”). In the event of any inconsistency between the provisions of the PDPA and the Terms and Conditions, the provisions of the Terms and Conditions shall prevail.

Your Personal Information

In this Privacy & Data Protection Policy, “Personal Information” refers to any data and/or information about you from which you can be identified by, either (a) from that data; or (b) from that data and other information to which we may have legitimate access to. Examples of such Personal Data include but are not limited to:

1. a)your name, NRIC number, passport number, telephone number, postal address, email address, and any other information you may have provided us;

1. b) your photographs, video clips, voice recordings, and images;

1. c) your employment history, education background, and income history;

1. d) personal data of your family members, such as next of kin, spouses, and children;

1. e) information relating to payments, such as your bank account number or credit card information and other financial information;
2. f) information about your usage of and interaction with our website and/ or services including computer and connection information, device capability, bandwidth, statistics on page views and traffic to and from our website

Collection of Personal Information

1. We may collect your personal information that you knowingly and voluntarily provide through the following ways
2. a) when you access to our website and perform online transactions;
3. b) when you make your travel reservation and booking with us either through our website or by approaching & interacting with our authorised travel agents & representatives;
4. c) when you purchase our goods and/or services or any other transactions that you enter into;
5. d) when you use the services on our website, or that is generated in the course of the use of those services;
6. e) when you have an inquiry and you request that we contact you;
7. f)  when you respond to our request for additional personal information;
8. g) when you subscribe to our email notifications and/or newsletters;
9. h) when you respond to our initiatives or promotions or participate in our surveys and contest;
10. i) when you submit your feedbacks, testimonials, reviews which may include photographs and videos of the trips which you have booked with us;
11. j)  when you submit your personal information for our recruitment purposes or when you are under our employment; and
12. k) when you submit your personal information for any other reason.

2. Personal Information Relating to Another Person

      When you make a reservation with us on behalf of a travel companion or another person who is not related to you, whereby you are not acting in a personal or domestic capacity, you should obtain the consent of such other individuals prior to providing their Personal Information to us. Any request to view or change their Personal Information provided in relation to the reservation which you have made can only be made through you or your account with us.

3. Surveys and Contests 

We may request Personal Information relating to you through surveys or contests which we conduct from time to time. Participation in these surveys or contests is completely voluntary and you have a choice as to whether or not to provide the Personal Information we have requested through the survey or contest. Personal Information collected through surveys will be used for the purposes of monitoring or improving the use and satisfaction of our services. Personal Information collected through contests will be used to notify winners and award prizes.

4. Call Monitoring

Your telephone calls with us may be recorded or monitored for the purposes of quality control and staff training. The call recordings will be retained by us for as long as reasonably necessary and will then be deleted. Any Personal Information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy

5. Transactions by a Minor

Transactions made by any individual below the age of 18 must have a parent/guardian’s consent. Subscription to the newsletter and Club registration is suitable for anyone of any age. However, we do not knowingly collect personal data from minors from any of our Platforms. Participation in contests or activities that contain monetary rewards or any form of transaction are restricted to participants who are 18 and above at the time of contest or activity.

Purposes for the Collection, Use, Disclosure & Retention of Your Personal Data

The Companies will use your Personal Information for the following purposes:

1. To perform our obligations in the course of your travel booking & reservation or in connection with the goods and/or services you have requested;
2. to verify your identity;
3. to administer our website and business;
4. to provide you with travel confirmation, notification and updates through, but not limited to emails/sms/calls;
5. to manage your account, including processing your bills and payment or credit card transactions;
6. to complete payments to 3rdparty vendors for the bookings which you have made with us;
7. to communicate with you in general;
8. to respond, handle and process your queries, requests, applications, complaints, comments and feedbacks from you;
9. to allow us to contact you for customer service, if necessary;
10. to measure interest in and improve our products, services, and website;
11. to notify you about promotions and travel-related products and services that may be of interest to you; 
12. to customise your experience on our website;
13. to reward you as part of any reward and recognition programme and/or competitions organised by our companies that you choose to join;
14. to resolve disputes, collect fees, or troubleshoot problems;
15. to prevent potentially prohibited or illegal activities;
16. to enforce our Terms and Conditions when you make a travel booking with us;
17. to assess and evaluate your suitability for employment or to perform the obligation in connection with your contract of employment with us;
18. to comply with any applicable laws, regulations, codes of practice, guidelines or rules or to assist in law enforcement and investigations conducted by any government and/or regulatory authority;
19. to any other incidental business purpose related to or in connection with the above as otherwise notified to you at the point of collection of your personal data.
    
    

The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you)

Credit Card Information

We may use your credit card information for the purpose of completing the travel bookings or any travel-related transactions which you make with us.

Direct Marketing

We want to make it easy for you to take advantage of travel-related opportunities with us. One way we do this is by sending marketing messages to you through email, sms, fax or post that contain information about your travel-related interests and travel-related special offers which are available with us. Please note that you can withdraw your consent for us to send marketing messages to you.

Opt-in and Opt-out Policy

We offer you the ability to opt-in to or opt-out from (as the case may be) receiving marketing messages in relation to our products and services or the products and services of third parties. If you wish to opt-out, please write to us at ENQUIRY@EUHOLIDAYS.COM.SG 

While we respect your decision to opt out of receiving marketing information, you understand and accept that this may in some cases impact the availability of services and the quality of services that we may provide to you and may mean that the services provided to you (if possible at all) by us may not be customised for your use, may be less user-friendly and less efficient.

Disclosure of your Personal Data

1. We may disclose your Personal Information with the following 3rd parties, some of whom are located overseas, and as a result, may require us to transfer your Personal Information overseas
   
   a)We may share your Personal Information to any of our employees and overseas tour operators insofar as reasonably necessary for the purposes set out in this policy.
   
   b) 3rd party suppliers such as hotels, airlines, cruises and service providers, who fulfil your travel reservations with us. Please note that these 3rd party suppliers may contact you as and when necessary to obtain additional information about you in order to facilitate the travel reservation which you have made through us.
   
   c) 3rd party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys and/or contest programmes and fraud detection and prevention. We may also authorise 3rd party vendors to collect Personal Information on our behalf, including such as necessary to operate features of our Platforms or to facilitate the delivery of online advertising tailored to your interests. 3rd party vendors have access to and may collect Personal Information only as needed to perform their functions and are strictly not permitted to share or use the Personal Information for any other purposes.
   
   d) Business partners with whom we may jointly offer products or services. If you choose to receive information about these products or services, we may share information about you, including your Personal Information, with those 3rd party partners so that they can contact you directly by email or post about their products and services
   
   
2. We will only disclose your Personal Information with your consent (whether implied or expressively) and will take reasonable steps to ensure that the 3rd parties to whom we have disclosed your Personal Information and are also legally bound to protect the privacy of your Personal Information.
   
   
3.  We may also disclose your Personal Information:
   
   a) Where disclosure is necessary to comply with applicable laws, governmental or other regulation or the requirements, orders, directions, instructions or notices of any regulatory authority or legal processes.
   
   b) When we believe it is appropriate to investigate, prevent or take action regarding illegal or suspected illegal activities; to  protect and defend the rights and property of the Company.
   
   c) Where disclosure is needed for any emergency purposes whether locally or abroad.
   
   

4.  We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
   
   

Terms Specific to Our Website

1. Cookies 

– We may collect or analyse anonymised information from which individuals cannot be identified (“Aggregate Information”), such as number of users and their frequency of use, the number of page views (or page impressions) that occur on our websites and common entry and exit points into our websites. 
– We make use of “cookies” to store and track Aggregate Information about you when you enter our website(s).
– Such cookies are used to track information such as the number of users and their frequency of use, profiles of users and their online preferences.
– Such aggregate Information collected may be used to assist us in analyzing the usage of our website(s) so as to improve your online experience with us 

– Should you wish to disable the cookies associated with these technologies you may do so by changing the setting on your browser. However, please note that this may affect the functionality of the website(s).

2. Link to Third Party Websites

Our website may contain links to other websites of interest or websites owned or operated by third parties who offer travel-related products and services which do not operate under this Data Protection Policy.

If you decide to use those links to leave our site, note that these third party websites contain their own privacy policies and practices and their owners or operators are responsible for informing you about their privacy policies and practices.

We are not responsible for the privacy policies and practices of websites owned or operated by third parties that are linked to our website. We recommend that you examine the privacy statements of such third party websites to understand how they handle any information which they collect from you and contact its owner or operator if you have any questions or concerns about the third party website. Upon leaving our site, it is not our duty to ensure the protection and privacy of any information you provide whilst visiting such sites.

Protection of your Personal Information

We are committed to protecting your Personal Information so that you are confident in using our website and any of our platforms. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.

You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures

Contacting Us

Should you wish to withdraw your consent to our use and disclosure of your personal data or to provide more and better information or updates or corrections to ensure your personal information remains accurate, complete and current; please contact us by email at ENQUIRY@EUHOLIDAYS.COM.SG.

The withdrawal of your consent to any or all use and disclosure of your personal data may result in us being no longer able to continue our business with you. Even without doing so, we shall cease retention of your personal data or remove the means by which the personal data can be associated with a particular individual when it is no longer necessary for any business or legal purposes